Social Security Disability claims proceed amid COVID-19 shutdown


We’ve heard lots of questions about how Social Security Disability claims are proceeding, given the closing of businesses and some government agencies as a result of the coronavirus pandemic. We’ve addressed the most common questions here and in the video above. If you think of others, you’re welcome to contact us to discuss your particular situation.

Are you still open and seeing clients?

Yes, we are. While we’re no longer seeing clients in our office, we are still working on claims. We are conducting appointments, including free consultations, by phone and video.

But isn’t the Social Security Administration closed?

The Social Security offices, including the one in Roanoke, are closed to the public, but the SSA is still accepting new applications, processing claims and distributing benefits.

How do I start a new application?

Before you start your application, contact us to schedule a free consultation, which we can do over the phone. We will mail you the forms you need to get started, and our team will help you complete your application and develop your case.

Will it take longer than usual for the SSA to process my application?

We haven’t seen much of a delay in claims being processed so far. But even if there are some delays, if you are unable to work, you should go ahead and contact us to begin working on your claim.

Can I still appeal if my application is denied?

Yes. Your right to appeal hasn’t changed. You still have several levels of recourse if your initial application is denied.

I have a hearing scheduled. Will it still take place even though the offices are closed?

Yes. Administrative Law Judges are conducting hearings by phone until operations return to normal. We’ll work with the SSA staff to confirm a time and ensure the SSA has the correct contact information.

I’m already collecting Social Security Disability benefits. Will I still receive my payments?

Yes. All Social Security benefits payments — retirement, SSI and SSD — will continue without interruption.

What do I have to do to receive my economic impact payment if I’m on SSD?

Most people who receive Social Security Disability benefits will not have to do anything to get the $1,200 payment. Visit or consult your tax professional to learn more.

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